Customer Testimonials
Safety recall fix and electronic panel update. Easily made an appointment online and repair was quickly completed. In and out in less than an hour.
This is my fourth lease through Dacota, my experience with him has always been great. He has always been willing to go above to make sure that I've been happy.
Superior as always! This dealership and employees has always been great to me, I'm now bringing my families vehicles there.
They're always consistent with the service. They got me an immediately repairs were quick and the communication was amazing.
Went to service window, dropped my keys, said l would wait for it. I was shown a couple filters, approved the replacement, and then it was done and l paid.
Great dealership. The staff was really thoughtful and responsive throughout the process. The cars are well-maintained. Overall, it was a great experience.
Always good I appreciate the prompt attention and keeping me updated and informed on the status of my Jeep service.
Shepherds has always been a positive experience from getting our new car picked out and financed to get some work done on it. They take great care of their customers! 10/10 would recommend to anyone!
Shepherds is the best. They are professional and friendly.
I like Shepherds because everyone is friendly and they get my truck in the shop on my appt. Time and it's done in a reasonable time.
They are nice and helpful They are nice and helpful and they explain things and understandable
Awesome and personable To say the experience at dealer was great. They make you feel welcome, work with you and personable
Shepherd’s dealership in Auburn were very helpful in getting my oil changed and let me use their vehicle while my oil was being changed. I was very impressed with their service.
The service was completed timely and any additional needs were discussed with me before completing.
Pretty straightforward, easy process, no complaints. They had a used truck I was interested in test drove it & decided on it after wasn’t a long drawn out process. I was pleased with the experience.
Easy Friendly service, quick, relaxing and easy Well taken care of Honest 3 2 1
Great place to purchase a vehicle. My salesperson Logan, was very attentive and able to answer all my questions and concerns on the Jeep that I purchased.
Always have amazing service! The employees always take care of my needs for car repair or a place to buy a car!
My Jeep was in for recall work. The job was done in only a few hours well before it was scheduled to be ready. I was very pleased with my overall experience.
They did my oil change very fast and told me the status of things like tires/brakes and air filters without trying to get me to pay extra for things I didn’t need changed. 10/10!
It was quick and worth it! It was quick and fixed what needed fixed and help me with questions with my warranty. When my warranty didn't cover the paint issue they helped me with a local business that fixed it up for me that day!
My Dodge Hornet had electrical/computer issues and the service guys were extremely helpful in arranging getting me from Auburn to Kendallville for a rental vehicle!!
I needed to have a radio pre-programmed. I got an appointment in a reasonable amount of time, and the service was performed quickly, and at the cost provided at the time I set the appointment.
Everyone at Shepherd's in Auburn have been great to deal with.
Great dealership!
A perfect service. Quickly taken care of From the call to check out. Everything was great
This dealership does a much better job Than dealerships in Fort Wayne Indiana!
Sales people are courteous and make the customer feel comfortable, good knowledge about all their products
They were Rude and made me feel uncomfortabe. Claim to have done a tire rotation last time I was in for an oil change & said tires were great! Now somehow 5k miles later they are so bad I'm in the red? Were they actually checked last time? If you're not checking those when you say you are, what else are you not doing that you say you are?
Love the 26 Jeep except the steel hood which should be aluminum. Great dealership.
They were easy to work with and quick to get my vehicle in to get it repaired. Believe it or not most of the items were actually covered under the warranty! Super pleased about that since one part was over a thousand dollars. Thank you and keep up the good work.
The team did a fantastic job getting my vehicle in for service and the price was creative. The entire team was very helpful.
Excellent experience from the entire staff! Love my new Grand Cherokee Jeep Limited! I highly recommend Shepherds Jeep.
Took Ram for oil change waited in lounge and drank a bottle of water Service came to lounge later and said vehicle ready and explained what they did to it
Logan was amazing to work with in helping us find the perfect new family vehicle. I had really bad experiences elsewhere and he made sure to get me what I needed as stress free as possible. Forever grateful for all of his hard work and time he put into making this happen for us. I’d recommend him and this dealership again and again! Thank you so much for everything, Logan!
I've been a Jeep owner for 5 years. During those years I have visited Shepherds Jeep for service..add ons etc. With every visit I was treated respectfully..courteous and friendly. Service is done in a timely manner. Highly recommend!
I have purchased quite a few vehicles And have spent quite a bit of money, but I love working with Eric. He is wonderful. I think him the most.
Dacota was wonderful! walked us through everything we needed to know, and helped us find a plan we could afford. Thank you!
Great experience! Great experience! Friendly and helpful staff who went out of their way on a Saturday morning.
The guys take good care of me and my car. Waiting lobby has POPCORN and drinks. It's spacious and clean too
Absolutely wonderful ?? That says it all! Everyone was very kind and so very helpful
Didn't get the problem fixed, still trying to figure it out
Treated very well. Glenn was attentive to my complaints and listened without making me feel ignorant.
Excellent service by great team!
It was fast and good They did an amazing job with my vehicle and the service was excellent
They made me feel welcome.
I went to Shepherd's first. Talked to them. They gave me all the info I wanted/needed. I told them I was shopping around and they even gave me some advice on how to approach things. I ended up going to a dealer for the people. Yeah, that was a bust. I should have never even left Shepherd's. I came back and they had better terms as well. I walked out approved, with a very feasible down payment.
In short, do yourself a favor and skip Fort Wayne. Shepherd's Chrysler Dodge Jeep ... Read More Google - Apr 15, 2026
I had such a great experience at Shepherd’s! The process was so easy! What a great team.
They were able to help me get out of my truck and into a great car!
My favorite jeep place is awesome!
Very professional
Glenn went above and beyond with my difficulties in scheduling and took care of my service efficiently and with care.
I recently purchased a 2016 GMC Yukon XL Denali from Shepherd’s in Auburn, IN, and had an outstanding experience working with Logan Roberts. From start to finish, Logan was professional, knowledgeable, and easy to work with. He made the entire process smooth and stress-free—no pressure, just straight-up honest help.
What stood out most was his responsiveness and willingness to go the extra mile to make sure everything was handled right. You can tell he genuinely cares about his customers and takes pride in what he does.
The vehicle was exactly what I was looking for, and the overall buying ... Read More Google - Apr 4, 2026
Excellent, they always keep you up-to-date on every situation. Chris is very sweet and easy to work with.
Great experience all around!!
Everyone is very welcoming and friendly! Wasn’t pushy about the process. Auburn location has amazing people! Thank you Shepherds, if you are looking for a vehicle go see Eric!
I really appreciated the effort Dacota @Shepherd’s put into meeting my needs & wants in a vehicle. He listened & then he delivered. Some years ago Tom Shepherd told me his goal was to be someone’s dealership for a lifetime- not just a one time buy. He has clearly instilled that in his crew.
Dacota @ Shepherd’s was great. He listened to my needs & wants in a vehicle. Then he delivered.
Chris is an excellent person to deal with. Any questions I had were answered completely and he went over and above his job to explain things to me and let me know what was going on with my vehicle.
I had a great experience working with Logan Roberts. He made the entire process quick, easy, and stress-free. I told him exactly what I was looking for on Saturday, and I was signing papers on Tuesday. He was knowledgeable, efficient, and respectful of my time, which I really appreciated. I drove away with exactly what I wanted, and I couldn’t be happier. Highly recommend working with him if you’re looking for a smooth car-buying experience!
Always a great experience. Clean, comfortable and pleasant employees. Quick service, in and out in 30/40 minutes
Great customer service and amazing people they helped a lot go to Dacota he is an amazing help
It was overall a great experience, very quick, easy and painless The whole staff was extremely helpful and knowledgeable
The service dept was very friendly and on time and explained the charges..they also checked head rests in car for a recall. Explained that my head rests were good
Very smooth transaction Everything went just how it was described on phone and was a very smooth process
Super easy to do business with
Good work
Thanks Dealership awesome, ram warranty needs improvement, warranty called 12.54pm said part will shipping will take 1-4 business days. That same afternoon at 4 pm Dealership called said truck done.
Service was provided in timely fashion with good communication.
I would give a 3, engine oil was spilled down one side of the engine down onto the exhaust ( which wife Could smell burning oil all the way home) and not all the screws that hold down the air cleaner box lid was tightened down.
Very easy transaction! Everyone was very helpful with the whole process! Very pleased!
Great service and communication was great
Friendly and efficient Felt the service was personal and very respectful. Gave me confidence in the service I received!
Always personal service. I don't think I have much more to say ok ok Ok
I worked with Logan and he is a great guy!!! He gave me more than a fair price on my trade-in and made sure to get me into something that was reliable and nice!!! Make sure if you go there you ask for Logan!!
Set up an appointment with Chris for a routine oil change after a cross-country RV trip from Colorado Springs with my 2012 Ram 3500. The oil and filter were changed, fuel filter changed, tires rotated and balanced, chassis greased, and a full multi-point inspection accomplished. Excellent work!
Always great Great great great great great great great great great great great great experience!
My car is always taken care of and all upkeep is explained.
I thought that there service was good and went promptly. I am satisfied over all. Thanks.
Very good Very informative very polite. As well was Dakota. Easy to work with Kind
Shepherds service staff are knowledgeable, efficient and friendly. It was easy to schedule a service appointment via telephone.
Logan was awesome to work with!
Great experience from beginning to delivery!
From start to finish Shepherd’s made this an easy transaction. Logan & Eric were wonderful to work with!
Programed my new key fob and Fixed my broken key.
Got everything done that I wanted done Tech made some extra recommendations that I actually followed