Customer Testimonials

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DealerRater May 16, 2025

They are always super nice to me and always very helpful. I don’t ever see me going anywhere else

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Google May 15, 2025

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Facebook May 15, 2025

Great service. Friendly atmosphere

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DealerRater May 14, 2025

Professional customer communication during and after service. Very customer orientated and very friendly. Very helpful is setting next appointment.

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DealerRater May 13, 2025

Glenn and the service team always do a great job and are very professional. Always great service. Highly recommend

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Facebook May 12, 2025

Was able to find the right vehicle we were looking for with the help from Tom, Tim, and Eric. Extremely helpful with excellent customer service.

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Google May 11, 2025

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Google May 10, 2025

Wonderfully prompt and professional service

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DealerRater May 8, 2025

Never an issue! The professionals I’ve talked to on the phone are always pleasant!

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Google May 7, 2025

Pleasant and professional service and staff.

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Google May 6, 2025

Very friendly staff. Several times I was told to feel free to call with any questions or concerns. Will spread the to anyone that is looking for a car.

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DealerRater May 5, 2025

They were great please stop spamming me. The dealership did a great job, but this follow up spam message is annoying.

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Google May 4, 2025

Glen was awesome took care of us friendly !

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Google May 3, 2025

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DealerRater Apr 29, 2025

Work done right. No I'm busy. Can't do this now. Have a great day. Goodbye ??

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Google Apr 26, 2025

Took my Ram in for a Cummins recall. Everyone was friendly and professional and it only took a very short time to get me back on my way. Thank you to everyone at Shepherd's!

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DealerRater Apr 24, 2025

I got the hood latch problem fixed. Still waiting on the sliding door to fully fail so something can be done to fix the rattle. At least the guy at the service desk finally got to hear the noise.

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DealerRater Apr 24, 2025

I went in to make an appointment and they said they could do my oil change right now and I said let's do it. This is like the 3rd time and each time they took my car right in, it's been great

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Google Apr 24, 2025

Checking out was confusing and disorganized. It was disappointing.

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Google Apr 23, 2025

I came from out of state to purchase a vehicle from Sheperds’ CDJR and the experience was phenomenal! Logan walked me through every step and made this purchase as easy as pie! Honest and forthcoming people. The experience, staff and premises are A+++++….class act.

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Google Apr 23, 2025

I worked with Dacota for about 2 years to find the PERFECT car. Couldn’t be more happy with my purchase, or who I purchased from. A huge thank you to Dacota for being so helpful and patient with the entire process! I absolutely LOVE my Durango! (:

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DealerRater Apr 23, 2025

Friendly kind people. Work completed on time. Easy to get an appt. 5 star service as always

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Google Apr 23, 2025

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DealerRater Apr 22, 2025

They done a good job with the work I asked them to do. I am happy with what they did.

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Google Apr 22, 2025

Shepherds always gets it right when it comes to sales and service!

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Google Apr 18, 2025

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Google Apr 16, 2025

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Google Apr 16, 2025

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Google Apr 16, 2025

Dakota was an exceptional experience. The service was both swift and highly attentive to detail. They successfully located my truck, saving me a substantial amount of money. Their entire team is remarkable and exceptionally customer-friendly.

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DealerRater Apr 15, 2025

Arrived a little early and they took in my vehicle before my scheduled service time. Service was as expected, no problems or concerns. Staff was friendly and helpful. Would recommend to others. This was only my second time at this dealer, I will go back.

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Google Apr 15, 2025

Great service. Clean comfortable waiting area and pleasant staff.

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DealerRater Apr 12, 2025

Great service! Andrew and the mechanic made sure my vehicle was done in a timely manner for me to get to work on time.

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Google Apr 12, 2025

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Google Apr 12, 2025

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DealerRater Apr 12, 2025

Everything went smoothly and professionally. I trust their service department. Scheduling my il change was easy!

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Google Apr 11, 2025

Transmission problem. Thank god for extended warranty!! Rebuilt the transmission. Whole thing took less than 10 days😁. Thanks for taking care of me and my truck!!

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Google Apr 11, 2025

Great, Very happy.

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DealerRater Apr 10, 2025

They always have great service. They are always kind and helpful. Very knowledgeable and always ready to help however they can.

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Google Apr 10, 2025

Had a wonderful experience with shepards. Our salesman Eric was awesome. He was patient and ready to show us all the options available to get the best deal and for us to leave 100% happy. Finance process was quick and easy. Bought my first jeep!

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DealerRater Apr 10, 2025

They did my oil change very fast and even did the multi inspection well aswell!

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Google Apr 9, 2025

Great service and I appreciate the bill was the same as the quote on the phone. They programmed my Ignition module and keys for my charger after everyone in Kendallville said they couldn't do it. Back on the road again. thank you very much!

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DealerRater Apr 8, 2025

Had a good experience. Everyone was very kind. I would do business with them again

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Facebook Apr 8, 2025

I just bought a vehicle from them and I am very happy with them and my vehicle

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DealerRater Apr 7, 2025

Prompt and professional. they go out of there way to think of the customer and communicate if there are issues that need addressed

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DealerRater Apr 5, 2025

Excellent customer service from Glenn keeping me updated and informed about the status of my Jeep's service. Emily is my sales rep. She spent an extensive amount of time establishing rapport with me and discussing options for trading in my Jeep sometime later this year. I always get good service through Shepherds Jeep of Auburn, IN.

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DealerRater Apr 4, 2025

Easy to work with and informative about what was going on; easy to get a hold of. Open in the evenings so I could pick up my car even after service center was closed.

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Google Apr 4, 2025

Very friendly and helpful. When doing routine oil change they lifted the hood and found our engine had been a home for mice. They contacted Mark immediately along with pictures of the damage. Much appreciated the quick heads up.

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Google Apr 4, 2025

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Google Apr 2, 2025

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Google Apr 1, 2025

Emily was great to work with! She had everything ready when we went to the dealership. She had the 2 cars ready for a test drive we were interested. Smooth transaction. Eric the sales manager finished up with extended warranty options and actually beat our low interst rate from our current bank! It was worth the extra drive working with them.

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DealerRater Mar 30, 2025

I love going there Dacoda is always glad to see. Theres alot of people there I like too. I enjoy going there

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DealerRater Mar 29, 2025

The best review I can give to Shepherd's is I will continue to go back. Service, quality of repairs, and attitude of sales, service, staff is excellent.

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DealerRater Mar 28, 2025

They were very helpful and kind. I would definitely recommend them to other people. Honestly just a great experience.

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DealerRater Mar 28, 2025

They were very helpful and kind. I would definitely recommend them to other people. Honestly just a great experience.

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DealerRater Mar 28, 2025

Easy to schedule appointment for maintenance and repairs, service completed correctly and in a timely manner.

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DealerRater Mar 28, 2025

Got the job done on a tire repair but the guy wouldn't offer any information about what happened to the tire. All he would say was, looked like you ran over something. Not very helpful in that regard. Job was done quickly.

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DealerRater Mar 27, 2025

From my few experiences at this dealership, they seem to be a very good one. From what I have seen I would not expect that to change.

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Google Mar 27, 2025

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DealerRater Mar 26, 2025

Pleasant, clean and courtesy driven! Dependable, efficient and knowledgeable about your car service needs or repairs.

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DealerRater Mar 25, 2025

Everyone at Shepherds Dodge is customer oriented, starting with Sales and then onto the service department. They go out of their way to serve their customers.

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DealerRater Mar 25, 2025

Not happy with the service I received got my truck serviced I told them I had a coolant leak they didn’t fix it so I still have a coolant leak after paying 600.00 I will go to Fort Wayne Ram dealer

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DealerRater Mar 22, 2025

Friendly..professional dependable. Service is always there for you. Waiting room is clean. Easy in and out.

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DealerRater Mar 22, 2025

The dealership’s service department is thorough, conscientious, and knowledgeable. They are our go-to for our Jeep service and repairs.

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Google Mar 21, 2025

Great service as always, wouldn’t go anywhere else!!

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Google Mar 20, 2025

Great customer service! Communication was spot on. They were willing to assist in a situation where another dealership kept saying “nothing was wrong” and actually troubleshoot the problem. Kudos!

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Google Mar 19, 2025

Great place! Everyone is so nice and informative! We also like their customer lounge...service department is amazing! Thank you again for everything you do and going above and beyond 🥰

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Google Mar 15, 2025

Would recommend everyone to go there, have an awesome team . Helped me get a vehicle and took the time to make sure everything was good to go.

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DealerRater Mar 15, 2025

They where excellent at getting me into a vehicle took good care of me Made sure vehicle was safe for me

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Google Mar 14, 2025

Service was handled quickly and professionally. Thank you.

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Google Mar 14, 2025

Great shop and people to have my vehicles taken care of. The best. Making vehicle maintenance great again. Such a beautiful shop. Nothing better ever. LOL Seriously, these guys/gals are doing a fantastic job. This is why I always come to Shepherds CDJR for my needs. Thank you all for doing what you do. Johnny Trout

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Google Mar 14, 2025

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DealerRater Mar 14, 2025

Everyone handles costumers great. They move swiftly to get people on there way fast. There great.

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DealerRater Mar 14, 2025

They were very professional, fast service and friendly atmosphere loved working with Dakota great friendly service from him

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DealerRater Mar 13, 2025

Shepherds have been nothing but gracious, and very easy to deal with. My experience with them has been a pleasure.

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Google Mar 13, 2025

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Google Mar 12, 2025

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DealerRater Mar 11, 2025

Shepherds offers great service, quick response time and friendly staff. I always enjoy taking our jeep there.

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DealerRater Mar 11, 2025

Went there to get the first oil change on our new jeep. The appointment was setup quickly and upon arrival the vehicle taken in and the work was done right away. The service people answered my questions and we were on the road again. While I was waiting one of the sales staff remembered me and question us about our satisfaction with purchase. I was impressed they remembered us from six months prior. Happy to do busy at this dealership.

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Google Mar 10, 2025

I had a great experience with bringing my sons truck in for repairs, great communication and got the concerns taken care of. Thank you!

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DealerRater Mar 7, 2025

I was looking for a manual transmission Jeep Wrangler & they had one in stock. It wasn’t perfect, but nice & pretty clean. I had a hard cap price & they were able to work with me to help stay within my budget. Dacota was great, very personable & helpful! I will definitely keep them in mind when I’m in need of another vehicle.

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Google Mar 6, 2025

Everyone was friendly and the work didn't long....they even cleaned out behind the glovebox...I didn't even know the stuff was back there. Great job !

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Google Mar 4, 2025

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DealerRater Mar 4, 2025

They were courteous, fast and neat. Snacks were provided in the waiting room. They quickly advised us when the car was done.

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DealerRater Mar 3, 2025

Sales staff and service department staff are very efficient and knowledgeable. Service department kept me informed about the situation with my car and fully explained the repairs needed to get my car back on the road.

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Google Mar 2, 2025

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Google Mar 2, 2025

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Google Mar 2, 2025

I had such a great experience with Logan! While we may be family he listened to me helped assure me of any questions I had, got me in the vehicle I wanted so badly with an even better payment than I could have imagined. It was a quick process especially with getting approved prior to going to the lot. I cant thank Logan and Eric whonis in financing for making ym drwams realilty. I'm so excited for my purchase of my 2016 jeep wrangler sahraha unlimited!

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DealerRater Mar 2, 2025

It was excellent There service was very Good we appreciate the fast service thank you

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Google Mar 1, 2025

The staff were very courteous and professional.

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DealerRater Mar 1, 2025

They got my truck in fast. Found the issue and fixed it fast. It was a defect done during assembly that didn’t get caught on the assembly line.

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DealerRater Mar 1, 2025

He was very knowledgeable and very patient with all the questions or concerns I had..

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Google Mar 1, 2025

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DealerRater Feb 27, 2025

Excellent customer service. Dakota was extremely helpful and quick responses to make the deal work. Highly recommend!!

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DealerRater Feb 27, 2025

Takes way too long and too many people standing around talking and not working. How about a sense of urgency about a customers time?

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DealerRater Feb 27, 2025

Fast and prefessional The eployees were nice, they were quick to change my oil and rotate my tires and i still made it to work on time

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DealerRater Feb 27, 2025

Vary nice place to meet new people and shop for a truck hope to buy my next truck someday

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DealerRater Feb 27, 2025

They are friendly and helpful and will explain things to you if you don’t understand.

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DealerRater Feb 26, 2025

They did an awesome job on the purchase of a new truck. Transaction went smoothly

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DealerRater Feb 26, 2025

They have experienced service techs and are always good at their jobs. They have always been good about getting us in for service.

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DealerRater Feb 26, 2025

Love they took me into the shop to show me what’s going on with my vehicle. Shows I can trust them.

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