Customer Testimonials
The staff at Shepherd's in Auburn is great. They are professional, friendly, easy to work with, easy to communicate with. I highly recommend them for any vehicle needs.
Everyone was professional and very friendly. In fact personal. Made me feel at ease and comfortable. And took care of the problem.
Minus a paperwork error everything was great the sales staff were very pleasant and professional. They did not hound me about a purchase which is why I chose to buy a vehicle.
I live 50 minutes from Auburn Chrysler and there are several places in between that I could have service performed on my truck but I trust Auburn Chrysler. That stands above all.
Fast and inconviniate Got it in fast work was done fast friendly ppl Recomend Chrysler
Paid $5,300 to diagnose and fix my car less than 3 weeks ago. Cars check engine light was still on at pick up, fed a line of bull and reset it. 3 days later light came back on, fed another line of bull reset again. 2 days later came on again took to have checked and now want another $1,000 to fix the problem they missed initially! They failed, ripped me off and I will never return!!!!!!
Broken part when returned home. Insulting text after service regarding car valve. Extremely high cost for filter change.
Big job fixing what was wrong with my jeep but they did. Got it back to me sooner than originally expected.
Glenn was very helpful. He quoted repairs and got my vehicle scheduled quick for repairs.
Service department is awesome. Very informative and worked hard to get my repairs done in a timely manner. Would highly recommend them!
We love this dealership! Been with you for years. Honest and friendly. Very trusting dealership
Fast service and pleasant staff Helpful service advisor that updated me on future maintenance needs .
Good communication work done on time, great experience with the service advisor I appreciate the service rep adjusting my cost , because i had forgot my 10 % coupon from glenbrook dodge. I much rather do business in Auburn
Logan was great to work with! He made car buying go smoothly and seamlessly. I dreaded buying a car but that has changed because of Logan. Thanks Logan! You’re the best!
He was very friendly and informative! A pleasure to work with! One of the best persons I've worked with!
Professional and Friendly service! Thank you Glenn, and everyone in your service department.
I can always be assured that my vehicle is in great hands at Shepherd's. Glenn and his team are professional, dependable, and consistently provide outstanding service. I trust them completely with all of my vehicle maintenance and repairs, and I wouldn't take my car anywhere else. It's reassuring to know the work will be done right the first time by a team that truly cares about their customers. Highly recommend!
Friendly staff, answered all of my questions. Explained everything in detail. Got all my paperwork done in decent time and went thru it with us page by page
Everyone was very nice, plus they got my truck in, in a timely manner, and had it repaired as quick as possible.
I was very pleased with the service and support given. The work was done on time actually ahead of schedule. I would go back again.
Shepherds serviced a recall on my truck. Scheduling was easy, my truck was finished on time. Very good experience.
Easy scheduling, the fix corrected the problem and was finished by the promised time. Would recommend Shephards.
Everyone at Shepherds always goes above and beyond to help and make any visit as smooth as possible Thank you so much 😊
Well I missed my appointment however they worked me in and I was able to wait for my vehicle
Good service. A little higher priced than I was expecting, but within range. Friendly and on-time
Poor service department, lied to about the time to complete job, status of job, falsely claiming it’s all day job. Probably not the everybservice, but it was for this customer. I will drive farther to any other relevant dealership for warranty and recalls to avoid the problems that this one creates.
Unable to be trusted, lying to customers about timing of work, requesting whole days to complete jobs that take an hour.
It's easy to schedule an appointment for service and they always do a great job.
Great service found a better rate for me compared to my first quote. Would recommend.
Nice and customer service was great Clean and very good attitudes by all people we came in contact with
I appreciate Bill Miller I hope one day Bill Miller runs the service department !
Just purchased a new Jeep from them and had a meaningful experience. Not your usual car salesman routine. I thoroughly enjoyed the experience from start to finish! Thanks for all your help, Logan!!!
The employees were all very helpful and knowledgeable about the process. It was my first time buying a vehicle and it was a little stressful but everyone on staff helped put me at ease and figure out what I needed to do
We have used Shepherd’s for all our car maintenance to date and they have been very easy to work with. We bought our vehicle from them as well and have been very pleased.
Very friendly and nice . Enjoyed talking to to him Every one was friendly and the dealer ships was very clean i was impressed
Excellent work the mechanics always keep me advised of issues they see and I appreciate that so much, helps me keep ahead of issues. Always great service I'm thankful for there efforts
Awesome Awesome dealership and very helpful and polite and Dacota is the salesman that helped me in buying my Jeep Compass
Service was good. They also took care of a recall that I didn’t know about. Thank you
Every one is nice and friendly been dealing with them for 40+ years Best place around to buy a vehicle
They were very attentive, kind, and made the entire experience quick and easy. Amazing experience
Service writer was very pleasant and friendly to work with. The other people that I talked to was rude and argumentative on the phone. Have more issues with the vehicle since picking it up. Dealership didn't seem to want my business when I called back.
I was a very good and friendly experience! We appreciate your employees making us feel comfortable!
Stuck with diagnosing issue until it was resolved Took a while but he got it
Extremely quick and helpful. Got the car I was looking at driven to my local Shepherd's within a day even after the last minute availability I had.
Everything went well and timely. Very pleased. Happy with what they did and my husband is very glad to get his Jeep back
Very good service. They are too busy to get to customers cars quickly. They are very knowledgable
Really great at making sure my car was taken care of in a timely matter.
Great service dept. The team here really feels like they care!
They listened to my problem and fixed it quickly. It was a very good experience having service done on my vehicle.
This was my first visit there. I was greeted when I entered the building and brought to the service department. They were quick in servicing my Jeep and everyone was kind
I tried to call in and the lady answered the phone. She forwarded me to their parts department, voicemail. Call again. Same lady. Told her she sent me to voicemail. So what was her solution? Yep, forwarded to voicemail again.
Call a third time. New lady. Explained this is the third time I called, and I need to order from parts. She very politely explains that they only have one person working in parts and I should just leave a voicemail. I resist the urge to scream and this lady, and instead say that we both know no one will ... Read More Google - Sep 18, 2026
Clean service writers friendly , seems like if salesmen know im not buying theyll look at me and wont say anything, only friendly if buying a vehickle
I had a recall scheduled and they found another and took care of it. It was good
Bought used vehicle had.some issues they made everything right. Great job from service and sales department.
Called around 430pm needing a part. Operator was freindly directed me to parts. Parts guy need vin#. I didn't have at the moment. Said I would call back in few minutes with #. Operator was friendly. No answer in parts department. Didn't want to give big long Vin # on recording. Waited few minutes called back. Operator was agitated that I called back. Parts department answered this time sounding upset. Gave him vin# and said we can't get part it's not available anymore. Hung up. Called Glenbrook dodge in fort wayne. Really freindly person I talked to at ... Read More Google - Sep 16, 2026
Fast and friendly service!
Always great care and service
I appreciate my purchase experience with Dacota on the pacifica and will tell you just as Dacota impact the purchase experience, Bill has built back trust in service department. I can feel and tell from my visit that the service department culture has/is changing and I feel it is from Bill's approach to customer service and emplyee/customer relations. Same building blocks as Dacota has! Keep up the good work. I will send people your way as I hear of opportunities.
Thoughtful and helpful . Ready to answer any questions Kind and making sure to help me make the right choice for me
Always great customer service. Friendly staff that's easy to work with and ready to help.
I had the oil cooler replacement done on my 2014 Durango. The staff were very courteous and friendly. Also the repair was performed quicker than I expected.
Looking for a used Pacifica. Eric was very knowledgeable about the vehicles we looked at and was not pushy
I really appreciate how much time and effort Dacota put into helping us get this vehicle. He did everything he could possibly do to make sure it was a done deal and when problems arose with the first vehicle we looked at, they made it right. That’s more than just a sale, that’s making sure you do right by your customers and that’ll guarantee they keep coming back!
Very helpful and informative. Very helpful and professional. He answered everything that I asked him and explained everything to me in detail
Nice Communication, only problem is I'm still getting engine light, speedo even after hub switched out still not working correctly, something still draining battery. So. Basically everything I took it in for, and paid 1400, still isn't fixed , but great communication.
Listened and determined the problem with my overinflated front seat and ordered a replacement part immediately
Great people. Good deal on the car I bought. Did drive 90 miles to get there ended up being a good experience.
Great experience! No games and helped me out a lot Helped me get my dream car without any hassle
I had a very good experience with the dealership. I bought a used car and Dakota the salesman got us through everything.
Had a problem but it was taken care of right away thanks you for being promt
Excellent service good communication We always have a good small town experience when we go to Shepherd's
Easy car buying experience we’ve had. Both Erics were great to work with. Definitely be a returning customer in the future.
Was a great experience buying a vehicle with them. We felt no pressure to have to buy on the spot. They listened and answered all of our questions. I would recommend going there if your looking for you next vehicle. Eric was great to work with!
Great communication. They gave me updates throughout the duration it was there. The work was done in timely fashion.
Had a standard oil change/service for a 5,000.0 mile interval. I've had my vehicle for about 1.5 years. All service is completed at Shepherd's. All the service so far has been positive. Good communication with service technicians and office support staff. Communication with sales reps is also positive.
Everything went well with service. Great customer service. If there are any questions or concerns, I will let them know but so far my vehicle seems to be working fine. Thank you
Shepard’s is an excellent service center as well as Ram dealer. I never have issues scheduling an apt and they always keep me informed on maintenance needed on my Ram 2500 I really liked service communicating with me via text messaging scheduling my latest service.
They were extremely knowledgeable and willing to share information. They were also very courteous and polite.
Logan and the guys were awesome. With their help I was able to lease a beautiful Tuscadaro pink Jeep decorated with a beautiful white top. Everything went smoothly and I believe they were sad to see her go. Thanks to everyone at Shepards. They are awesome. By the way her name is Ruby Jane. 🥰
I have really enjoyed coming to the dealership I have for years and I don't intend to stop
Friendly and they keep u You informed Been going there for years..never had any problems with them
I lime the dealer but they aren't fixing the problem My Jeep keeps having the same issue
Logan was awesome to deal with! Made everything simple and easy to do, Eric was also super helpful and made easy work of everything! Couldn’t be happier! Thanks again!!
Recall inspection was quick and I was out the door in 15 minutes. Great service.
excellent experience all together -great communication - great customer service thanks again!!
They got it in and out very quickly They let me know exactly what was going on and what they were fixing
The price just keeps on going up Done ?? I have nothing else to say
Polite , effective, efficient, Stood behind what they said wasn't pushy easy to talk to
As usual excellent service! I received a factory recall letter that advised my 2022 Jeep Wrangler’s Electric Hydraulic power steering pump needed to be inspected and possibly replaced. The inspection took 20 minutes and there was no problem with the pump. Five Star service every time! George Ebert
Paid attention did exactly what I asked for and made good suggestions They understand how important my vehicle was to Me It was as clean when I picked it up as it was when I dropped it off
Great service done on time and came out at a lower cost than originally estimated and no more loud noises when hitting bumps
They took care of me fairly quickly. Out the door with no problems. Nice service