Customer Testimonials

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Google Jun 15, 2024

Great service, very friendly!

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Google Jun 14, 2024

My experience was good. They let me know what was going on with my vehicle, ordered the parts and let me know when it was ready to be brought back for the repair. Everyone is friendly.

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Google Jun 13, 2024

Kind, quick, reliable.

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Google Jun 12, 2024

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Google Jun 12, 2024

Great place and very friendly. Highly recommended

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Google Jun 10, 2024

Great people, great service

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Google Jun 9, 2024

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Google Jun 8, 2024

Getting my key fobs reprogrammed went just fine. Very curious staff, thanks

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Google Jun 6, 2024

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Google Jun 5, 2024

They are always ready to help with great service. Very friendly and knowledgeable. I would recommend them to everyone.

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Google Jun 4, 2024

Fast, friendly service -- and free popcorn!

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Google Jun 4, 2024

Derry and the team were so amazing and helpful and patient! We will be back again 😊

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Google Jun 3, 2024

Eric Melchi is very great to work with before and after the sale he does not pressure you on anything. I have been dealing with Sheperds in Auburn for years and they are a great Dealership to work with

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Google May 30, 2024

Great service! Glenn was amazing and very helpful!!

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Google May 26, 2024

darry always makes the experience easy & without drama. the service department did a great job with making sure i was getting my vehicle fixed!

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Google May 26, 2024

1st time going for service! Great experience and great customer service! I absolutely recommend Sheppards !

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Google May 24, 2024

Excellent service, everyone was very friendly and helpful!

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Google May 24, 2024

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Google May 24, 2024

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Google May 22, 2024

Service and people are top notch.

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Google May 19, 2024

Had a great experience with the guys! They went above and beyond with great service! We love the new Jeep Wrangler.

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Google May 19, 2024

Great service from everybody a Shepherd’s!!! Special shout out to my salesman Dakota and the finance gentlemen form making my lease buyout process simple and easy. Highly recommend Shepherd’s for your vehicle leasing/purchasing/service!

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Google May 18, 2024

I dropped my car off Sunday night to have a recalled part taken care of, they had it in stock, and they had it done by noon Monday. Good work team! And thank you

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Google May 18, 2024

Great service and communication! I actually felt like a “customer” which isn’t a normal thing in today’s world.

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Google May 17, 2024

I had a very good experience working with LaToya and Derry on getting my new jeep. They were very helpful. Thank you guys☺️

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Google May 16, 2024

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Google May 14, 2024

Service department was professional and efficient, took great care of us and got us back in to our vehicle quickly.

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Google May 10, 2024

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Google May 9, 2024

Andrew has been very kind, my radio screen has had two screens popping up while driving. A part had to be order to try again to repair. The service department also gave me service recommendations.

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Google May 9, 2024

I was very pleased with the service I got,talked to the mechanic so thank u all i,ll be back

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Google May 8, 2024

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Google May 7, 2024

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Google May 6, 2024

Had no issues for a basic vehicle issue. They picked up my vehicle and even brought it back.

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Google May 6, 2024

Was thankful for they did when no one else would help me out.

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Google May 6, 2024

Excellent service and staff. Highly recommended.

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Google May 6, 2024

First time coming here. Brought my jeep from Michigan and we have found a new home for all my Jeep's needs. Very professional and friendly staff. Lovely waiting area while I waited for superb, prompt service!!

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Google May 4, 2024

Routine service

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Google May 4, 2024

Good job nice people to deal with, happy with work.

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Google May 3, 2024

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Google May 2, 2024

Changed my oil and advised what else could be done to get up to date.

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Google Apr 30, 2024

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Google Apr 27, 2024

Tim Alexander is always the most helpful person I have ever worked with in dealing with my vehicles. Thank you Tim, for the excellent customer service.

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Google Apr 27, 2024

Always friendly, helpful and do a great job.

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Google Apr 25, 2024

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Google Apr 24, 2024

From Sales to Services 5 star rating across the board!

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Google Apr 24, 2024

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Google Apr 21, 2024

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Google Apr 20, 2024

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Google Apr 19, 2024

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Google Apr 18, 2024

The job was handled and preformed quickly and professionally. Will continue with using dealership for services on my vehicle.

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Google Apr 18, 2024

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Google Apr 17, 2024

Excellent customer service, easy scheduling, very timely. Would recommend for sure!

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Google Apr 15, 2024

Everyone is always so welcoming and kind. Communication and honesty has been great, from the sales reps to the service department.

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Google Apr 14, 2024

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Google Apr 13, 2024

Shepherd’s always makes it so easy! So friendly!

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Google Apr 13, 2024

Friendly, Fast, Courteous, and was done on time.

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Google Apr 12, 2024

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Google Apr 12, 2024

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Google Apr 11, 2024

Car is running really good now that all the rodent damage has been repaired. Thanks. Sorry it took so long for me to respond but I was unable to connect to the internet.

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Google Apr 10, 2024

I bought a battery down the street and they took my car right in and put it in for me. No appointment I just happened to stop in. Thank you

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Google Apr 9, 2024

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Google Apr 7, 2024

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Google Apr 6, 2024

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Google Apr 5, 2024

Excellent service! Never felt pressured! A quality product that was clean, maintained, and detailed! Thanks for another excellent purchasing experience!

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Google Apr 5, 2024

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Google Mar 30, 2024

Andrew and his service team go above and beyond to get the job done. Very personalized service at Shepherd’s.

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Google Mar 30, 2024

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Google Mar 28, 2024

Excellent experience from the start. It took a lot of effort to find the right vehicle, get on the lot and ultimately drive off. I really appreciate the communication and effort throughout the whole process.

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Google Mar 28, 2024

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Google Mar 27, 2024

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Google Mar 27, 2024

I had an urgent issue that needed to be fixed and Shepherd’s was able to get me in the day of. They were very helpful and professional.

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Google Mar 23, 2024

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Google Mar 20, 2024

Always great to deal with. Staff is awesome and if there is a problem, it gets resolved quickly.

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Google Mar 19, 2024

Great team

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Google Mar 18, 2024

Ok

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Google Mar 17, 2024

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Google Mar 17, 2024

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Google Mar 12, 2024

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Google Mar 12, 2024

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Google Mar 10, 2024

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Google Mar 9, 2024

I bought a beautiful truck from Shepherds a year and a half ago and it was scheduled for maintenance. While I was waiting, I spoke with Eric Hansen (the GM) and Brice Hansen (my salesman and now a good friend). They are what makes Shepherds a great place to purchase a new or used vehicle. Their kindness and attention to detail will make your visit (and subsequent purchase) something to remember. It is my guess that once you are a customer at Shepherds you will be a customer for life. Stop in and say hi. You’ll see what I ...

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Google Mar 9, 2024

I always have a pleasant experience when taking my car to be serviced. Always friendly as well.

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Google Mar 7, 2024

They went above and beyond. They replaced what needed fixed with the vehicle. Also when we were waiting to see a vehicle that was in a different location and then needed stuff worked on it, Derry kept us updated the whole time.

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Google Mar 6, 2024

Always great service!

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Google Mar 6, 2024

Glen was very helpful and clear on the problems with my Jeep Grand Cherokee. Everything was fixed in a timely way and I am back on the toad.

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Google Mar 5, 2024

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Google Mar 3, 2024

They did amazing! Dakota helped me find a car in my budget and was super friendly and patient! Eric even helped to get my interest rate down from a 14.70 to a 12.20! I highly recommend them they have super friendly staff and keep communication open without being pushy like some other dealers!

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Google Mar 2, 2024

Got an oil change. Everyone was friendly & got me in & out quickly.

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Google Mar 2, 2024

I just happened to drive through Sheperd's lot one day and there was a truck that caught my eye. Was greeted immediately by a salesman by the name of Derry. He answered all of my questions without treating me like a "woman " that didn't know one end of vehicle from the other. I had several bad experiences from other salesmen but Sheperd's made me feel very comfortable. I ended up buying the truck of my dreams after searching for the better part of a year. Amazing experience and would highly recommend. Thanks Derry 😊. I'm ...

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Google Mar 2, 2024

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Google Mar 1, 2024

I'm very happy with Shepherds! I was able to make an appointment the part came in within a week, and it was repaired within that week. Andrew has been extremely helpful and I appreciate him very much. Also the ladies and Ron are always available to make sure I'm comfortable. I feel like part of the family.

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Google Mar 1, 2024

Very helpful, professional and friendly. Seems to have fixed the issues my vehicle had.

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Google Feb 29, 2024

Great customer service. Handled all my issues

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Google Feb 29, 2024

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Google Feb 29, 2024

Great experience very helpful and professional. Got my truck fixed in a timely manner.

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Google Feb 29, 2024

Had airbag recall service performed. Friendly service department.

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Google Feb 29, 2024

Staff very friendly and good people

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Google Feb 29, 2024

Friendly workers. Work was done good but took long time to get parts.

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DealerRater Dec 14, 2023

I had a wonderful experience with this dealership, Mr Eric Hansen and Mr Brice Bransen were excellent through the whole process and I don’t want to leave out miss Melissa and Mr Briner , they were kind and understanding, even when I was nervous and unsure, they realized it and gave me confidence, thanks guys may you have much success, thanks for my purchase 🙏🏾

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DealerRater Mar 27, 2019

They have the best customer service in the most friendly people they help out tremendously and I really really appreciate all the things that they’ve done for my wife and I and they have a customer for life thank you

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