Customer Testimonials
excellent experience all together -great communication - great customer service thanks again!!
They got it in and out very quickly They let me know exactly what was going on and what they were fixing
The price just keeps on going up Done ?? I have nothing else to say
Polite , effective, efficient, Stood behind what they said wasn't pushy easy to talk to
As usual excellent service! I received a factory recall letter that advised my 2022 Jeep Wrangler’s Electric Hydraulic power steering pump needed to be inspected and possibly replaced. The inspection took 20 minutes and there was no problem with the pump. Five Star service every time! George Ebert
Paid attention did exactly what I asked for and made good suggestions They understand how important my vehicle was to Me It was as clean when I picked it up as it was when I dropped it off
Great service done on time and came out at a lower cost than originally estimated and no more loud noises when hitting bumps
They took care of me fairly quickly. Out the door with no problems. Nice service
They treated me great even gave me a loaner when my warranty didn't cover it
Willing to put in the time. Answerered questions. Worked with us, kindly, not cheap Do i get a prize? Nice!
I feel like they value my time, which is extremely important to me. They're great
I was able to get in quickly, took care of oil change and found I needed a new air filter!! Showed it to me jyst to be sure!
I've taken my car there for about 6-7 yrs Never have had a problem, I believe they're honest
Rude an dismissive Not a care in the world with my concerns or questions, did not give additional information as promised,
They did a good job with service on my oil change. They are Clean and professional.
They did work without my approval and the service department has always had poor customer service.
I felt that I was not being pressured. They took the time to explain my vehicle's specs and bent over backwards to make it right or perfect. Red carpet treatment.
His attitude was awful. The appt time he out down was not what I had said. He didnt give me a time until I asked on the phone and then when I showed up said I was late. I won't use Shepherds anymore for sure and please quit sending this crap about reviews!
I highly recommend Eric at Shepherd’s! He was an absolute pleasure to work with and made the entire car-buying experience enjoyable. Buying a car usually means setting aside an entire day, but I was in and out in just a few hours. Eric made the time fly with his friendly, laid-back personality. I had what felt like a hundred questions, and he patiently answered every single one, making sure I understood everything along the way. If you’re looking for someone knowledgeable, honest, and easy to work with, ask for Eric! I love my Chevy Trax!
I highly recommend Eric at Shepherd’s! He was an absolute pleasure to work with and made the entire car-buying experience enjoyable. Buying a car usually means setting aside an entire day, but I was in and out in just a few hours. Eric made the time fly with his friendly, laid-back personality. I had what felt like a hundred questions, and he patiently answered every single one, making sure I understood everything along the way. If you’re looking for someone knowledgeable, honest, and easy to work with, ask for Eric! I love my Chevy Trax!
Fast and smooth transition into new lease Eric was awesome with the transition and I would definitely recommend
Everyone was friendly. Explained everything well Would recommend this dealership to friends and family. Decota was excellent to work with.
Bill is the best! Always willing to assist in any way possible! A true professional!
Every individual I spoke with at this establishment was honest, informative and helpful. I have only had the vehicle for a few days, however, I think it will be compatible with my daily living requirements. I have been very impressed by many of its features already.
Very professional, they commented every step of the way and worked with me. Outstanding service
Fast & friendly service department
Eric M did an excellent job helping me find the right vehicle and at the right price. Well done!
Helpful and pleasant Listened to what I was looking for in a vehicle. Was not pushy.
It was great they even went ahead and fixed a recall They always do a good job thanks
Fast and good communication Truck was returned quickly and the representative called to give me an update as soon as they finished the inspection and oil change. They also gave me an update on a recall status for my vehicle.
It was an unexpected trip to service but everyone I dealt with from Service personnel to cashier was polite, kind and fast. We picked up the Jeep the night of the Cruise In and they got it right out there so we could participate!
Staff were wonderful to work with, kind and helpful. They helped find an amazing car with very little trouble
Friendly, responsive, listened and made effort to solve my reason for bringing in my vehicle immediately;
Excellent service! The staff was friendly, professional, and made the entire experience easy and stress-free. I highly recommend them for anyone needing car service.
Wife called to get her 2023 Jeep serviced. The service department was very helpful on getting a service time that worked for her so she could stay and wait for the work to be completed. Thanks so much again for your friendly service.
Friendly and very knowledgeable. Always a good experience at Shepherds in Auburn. Awesome local dealership!!
Arrived at my appt time, they took my car and performed the oil change and tire rotation as agreed to. Waited for the car and it was a pleasant wait with beverages and snacks available,
He went above and beyond with my warranty company to try and get stuff covered for me.
Professional, caring and they got my car in a few days early than they said they could
Glen was great in understanding our issue and helped determine what it was and u see warranty. He really saved us on having further issues with our Jeep
Had a recall it was taken care of within 45 minutes I had great service they r very helpful
Safety recall fix and electronic panel update. Easily made an appointment online and repair was quickly completed. In and out in less than an hour.
This is my fourth lease through Dacota, my experience with him has always been great. He has always been willing to go above to make sure that I've been happy.
Superior as always! This dealership and employees has always been great to me, I'm now bringing my families vehicles there.
Went to service window, dropped my keys, said l would wait for it. I was shown a couple filters, approved the replacement, and then it was done and l paid.
Great dealership. The staff was really thoughtful and responsive throughout the process. The cars are well-maintained. Overall, it was a great experience.
Always good I appreciate the prompt attention and keeping me updated and informed on the status of my Jeep service.
Shepherds has always been a positive experience from getting our new car picked out and financed to get some work done on it. They take great care of their customers! 10/10 would recommend to anyone!
Shepherds is the best. They are professional and friendly.
I like Shepherds because everyone is friendly and they get my truck in the shop on my appt. Time and it's done in a reasonable time.
They are nice and helpful They are nice and helpful and they explain things and understandable
Awesome and personable To say the experience at dealer was great. They make you feel welcome, work with you and personable
Shepherd’s dealership in Auburn were very helpful in getting my oil changed and let me use their vehicle while my oil was being changed. I was very impressed with their service.
The service was completed timely and any additional needs were discussed with me before completing.
Pretty straightforward, easy process, no complaints. They had a used truck I was interested in test drove it & decided on it after wasn’t a long drawn out process. I was pleased with the experience.
Great place to purchase a vehicle. My salesperson Logan, was very attentive and able to answer all my questions and concerns on the Jeep that I purchased.
Always have amazing service! The employees always take care of my needs for car repair or a place to buy a car!
My Jeep was in for recall work. The job was done in only a few hours well before it was scheduled to be ready. I was very pleased with my overall experience.
They did my oil change very fast and told me the status of things like tires/brakes and air filters without trying to get me to pay extra for things I didn’t need changed. 10/10!
It was quick and worth it! It was quick and fixed what needed fixed and help me with questions with my warranty. When my warranty didn't cover the paint issue they helped me with a local business that fixed it up for me that day!
My Dodge Hornet had electrical/computer issues and the service guys were extremely helpful in arranging getting me from Auburn to Kendallville for a rental vehicle!!
I needed to have a radio pre-programmed. I got an appointment in a reasonable amount of time, and the service was performed quickly, and at the cost provided at the time I set the appointment.
Everyone at Shepherd's in Auburn have been great to deal with.
Great dealership!
A perfect service. Quickly taken care of From the call to check out. Everything was great
This dealership does a much better job Than dealerships in Fort Wayne Indiana!
Sales people are courteous and make the customer feel comfortable, good knowledge about all their products
They were Rude and made me feel uncomfortabe. Claim to have done a tire rotation last time I was in for an oil change & said tires were great! Now somehow 5k miles later they are so bad I'm in the red? Were they actually checked last time? If you're not checking those when you say you are, what else are you not doing that you say you are?
Love the 26 Jeep except the steel hood which should be aluminum. Great dealership.
They were easy to work with and quick to get my vehicle in to get it repaired. Believe it or not most of the items were actually covered under the warranty! Super pleased about that since one part was over a thousand dollars. Thank you and keep up the good work.
The team did a fantastic job getting my vehicle in for service and the price was creative. The entire team was very helpful.
Excellent experience from the entire staff! Love my new Grand Cherokee Jeep Limited! I highly recommend Shepherds Jeep.
Took Ram for oil change waited in lounge and drank a bottle of water Service came to lounge later and said vehicle ready and explained what they did to it
Logan was amazing to work with in helping us find the perfect new family vehicle. I had really bad experiences elsewhere and he made sure to get me what I needed as stress free as possible. Forever grateful for all of his hard work and time he put into making this happen for us. I’d recommend him and this dealership again and again! Thank you so much for everything, Logan!
I've been a Jeep owner for 5 years. During those years I have visited Shepherds Jeep for service..add ons etc. With every visit I was treated respectfully..courteous and friendly. Service is done in a timely manner. Highly recommend!
I have purchased quite a few vehicles And have spent quite a bit of money, but I love working with Eric. He is wonderful. I think him the most.
Dacota was wonderful! walked us through everything we needed to know, and helped us find a plan we could afford. Thank you!
Great experience! Great experience! Friendly and helpful staff who went out of their way on a Saturday morning.
The guys take good care of me and my car. Waiting lobby has POPCORN and drinks. It's spacious and clean too
Absolutely wonderful ?? That says it all! Everyone was very kind and so very helpful
Didn't get the problem fixed, still trying to figure it out
Treated very well. Glenn was attentive to my complaints and listened without making me feel ignorant.
Excellent service by great team!
It was fast and good They did an amazing job with my vehicle and the service was excellent
They made me feel welcome.
I went to Shepherd's first. Talked to them. They gave me all the info I wanted/needed. I told them I was shopping around and they even gave me some advice on how to approach things. I ended up going to a dealer for the people. Yeah, that was a bust. I should have never even left Shepherd's. I came back and they had better terms as well. I walked out approved, with a very feasible down payment.
In short, do yourself a favor and skip Fort Wayne. Shepherd's Chrysler Dodge Jeep ... Read More Google - Apr 15, 2026
I had such a great experience at Shepherd’s! The process was so easy! What a great team.
They were able to help me get out of my truck and into a great car!
My favorite jeep place is awesome!
Very professional
Glenn went above and beyond with my difficulties in scheduling and took care of my service efficiently and with care.
I recently purchased a 2016 GMC Yukon XL Denali from Shepherd’s in Auburn, IN, and had an outstanding experience working with Logan Roberts. From start to finish, Logan was professional, knowledgeable, and easy to work with. He made the entire process smooth and stress-free—no pressure, just straight-up honest help.
What stood out most was his responsiveness and willingness to go the extra mile to make sure everything was handled right. You can tell he genuinely cares about his customers and takes pride in what he does.
The vehicle was exactly what I was looking for, and the overall buying ... Read More Google - Apr 4, 2026
Excellent, they always keep you up-to-date on every situation. Chris is very sweet and easy to work with.