Best car dealership I think I've ever been to. Staff are friendly, courteous, and helpful without being overly pushy. Brice was also very knowledgeable about the vehicles and got them around for me to test drive very quickly. He also made the sales experience quick and efficient - even came in on his day off to run me through how to sync my phone to the vehicle and operate everything. Would buy from again in a minute!
I live in Fort Wayne which has 2 JEEP dealers and yet I drive to Shepherd's JEEP in Auburn because because of the service. The people at Shepherd's in Auburn are always so friendly and ready to help in any way they can. I just made 2 trips to this dealer to have service done on my 2017 JEEP GC and I will continue to make the drive just because of the service I receive. This service department is so friendly and the woman I have spoken to both times was beyond helpful.
Awesome service department!! They are so friendly and it is evident that they want you to have a great experience. I trust my vehicle gets the best care and they answer all questions I have about the service provided. I definitely would refer any of my family and friends to Shepherd's for service. It is nice having a service department that I can trust and will go the extra mile to make sure you are happy with your experience.
We had the best sales man out there! Cj Coburn! He was trying to help us even before we knew our car was totaled or not to somewhat be prepared if it was. Turns out it was we started looking at Yukon’s doing his best to show us what he had. Then he sold me on the 2021 Dodge Durango! Let me tell you guys this guy worked his butt off making this all possible for me! I couldn’t even be happier honestly! My experience was great and most of all Cj answered all the questions we had and ...
I had a great buying experience with Brice Hansen at Shepherds last week. I was in the market for a 2021 Jeep Gladiator. They had one in a trim that was close to what I wanted that I found online on the Jeep website but I ended up wanting a Willys in Sting Grey with very specific options I was really set on. Brice went way out of his way to make it happen for me. They went as far as going 300 miles to Wisconsin to pick up the exact Jeep I wanted with a dealer trade. I was extremely happy ...
I was extremely happy when I left there!
So far I have only dealt with the service department and all I can say is; it is top-notch. We have had several things taken care of on our 2017 Pacifica, ranging from major deer damage repair to minor software updates and each time Shepherd’s has returned our van as good as (if not better than) new. Most recently we had a flashing check engine light and a rough-running engine. All advice said, “Don’t drive it any more until it is fixed.” The towing service picked up our van and delivered it to Shepherd’s. Less than 24 hours later, ...
Service department is outstanding. Very straightforward and knowledgeable. Surprisingly fair prices considering it is a dealership.
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