Customer Testimonials
Having decided on a Wrangler upgrade to surprise my husband, from start to finish I was handled so expertly and professionally by salesman, Brice Hansen. Brice knew the features of the Wrangler and helped facilitate all aspects of the sale as swiftly as possible. Also, additionally impressed by the cleanliness of the showroom and friendly staff.
I told my wife that I would only trade for a new truck if it made sense. After talking with a few different dealerships in the past few months, none of it made sense. Bad experiences yadda yadda. Happened to take a look online and Shepherd’s had it. I gotta tell ya what a great experience all around. Brad and Dacota were fantastic. They will continue to have my business along with referrals. Highly recommend!
Just had the best experience purchasing my new ride from Gage! Very knowledgeable, very respectful and didn't beat around the bush. One of the best car buying experiences I've had. Highly recommend!
Gage was awesome... very knowledgeable and helpful... has a great attitude also! Go check him out!
Very friendly and helpful staff.
My visit was a service appointment, with me waiting. I was treated with respect and the service advisor explained what the service technicians found, and even provided a written description of how the car was designed to work. The waiting area is clean and comfortable, with popcorn, water, soda, and wifi. My appointment took about 1.5 hours to investigate 2 issues.
We bought a used Jeep GC about 8 months ago there were a few issues at first that they took care of and now the transmission went out and they were very easy to work with and got my warranty to pay for it and they also provided a loaner for my wife to drive. Ive been happy with there customer service!
Would recommend Derry Smith as a sales representative, very kind and respectful. As well as Eric in finance department.
We just purchased a 2022 Jeep Compass from Shepherd’s in Auburn. What an amazing staff to work with. Thank you Eric Melchi for finding us the perfect vehicle. I would absolutely recommend Shepherd’s for anyone looking to purchase a new or used vehicle. Professional, caring staff. A Five Star rating from us.
Eric Melchi is the best! He made the buying process simple and quick. We never felt pressured and he made us a great deal! We will be coming back for our next purchase.
Looked at new trucks
The staff were all awesome. They fixed my vehicle correctly and I felt secure when I left their dealership. So friendly and helpful. I will go back to them again.
Wonderful customer service. Key fob battery died while on vacation and walked in and got it replaced, no charge!
Service tech that I talked to on the phone was VERY nice and friendly. They got my car in and out very fast and it's now running pretty good.
I love Shepherd's Chrysler Dodge Jeep Ram. The entire staff is welcoming, knowledgeable and helpful. Shepherd's broke the mold when it comes to dealerships and I highly recommend everyone stops in for their next vehicle purchase or lease; they'll take great care of you!
good
Everyone was extremely professional
Highly satisfied with my vehicle. Saw the advertisement online for it and decided to look into it. I had been searching for a VW Golf for a while and even had made trips to look at them out of my area but to no avail. Then I found the one posted by Shepherd’s and decided to make the trip. The car was in great condition and the service was excellent. The pictures were factual and the salesman was honest. Big shout out to Eric Melchi who was as nice as can be and did an excellent job facilitating the ...
This is the only place that I’ve gotten my Ram serviced since I bought it and the service department has always been great to me. They have earned my business for the foreseeable future.
Brice and Eric took excellent care of us! I feel like they went out of their way to make sure we were comfortable and satisfied with our purchase. They are very personable, kind, and genuine. This was the best car buying experience that we have ever had! I cannot say enough good things about them, and we are beyond pleased with our purchase!
Brice and Eric took excellent care of us! I feel like they went out of their way to make sure we were comfortable and satisfied with our purchase. They are very personable, kind, and genuine. This was the best car buying experience that we have ever had! I cannot say enough good things about them, and we are beyond pleased with our purchase!
In and out for oil change, while I waited a short time.
Very polite & professional employees assisted me with my issue.
I don't know where Bill and Ariel went. They were my people
Brice, Eric, Dacota, and Bill were mostly our contacts. Outstanding customer service! Not pushy and they want you to be happy with what you are buying. They listen to your wants/needs and do there best to accommodate you. Bar none the best auto dealer experience in my lifetime. I would highly recommend Brice/Eric duo and services with Bill! You will not regret it.
Gavin was amazing through the process of getting our Jeep. Very satisfied
I had a great experience with buying a car. The staff was very helpful and talked me through every step.
Dacota Yoder and the team at Shepherd's got me into the car I was looking for quickly and easily. Financing was even able to beat a local credit union I was pre-approved with. Thanks guys!! Love the car!!
They tried helping out they look around to all of there stores
My husband and I purchased a car there today from my good friend Eric Melchi. He is awesome!!! This was the best experience I have ever had purchasing a vehicle (and the fastest). We will definitely go back and purchase more vehicles from Eric. This place is honest and old school which is hard to find. The car was cleaned and had a full tank of gas when we were done. We were impressed!! Thank you Eric!!
Service department always goes above and beyond to take care of their customers
what a great place. Thank you!
Bought a vehicle last weekend, in and out, Great price and service. Brice & Eric Hansen did great job and made the purchase easy! Thanks again and I would recommend to anyone to keep your purchases local as often as possible and check these guys out if your looking at vehicles.
Derry Smith was great. I would definitely work with him again. He was very helpful not pushy. Would recommend him and the dealership.
We had a great time at Shepherd! Brice was extremely helpful and made our car-buying experience so easy! Every person we met inside were so warm and friendly! Thanks for helping this mom feel as cool as possible driving a van!
Shepherd’s CDJR is truly the best dealership to purchase a vehicle from! I live in NJ and traveled almost 700 miles one way, they had the JEEP SRT I wanted. I first had interactions via email and text messages. It was a little out of the ordinary bc I had 2 vehicles to trade. Then we talked on the phone. We made the deal, sight unseen for both of us, Derry Smith and Eric at Shepherd’s and my husband and I. We made arrangements to drive both vehicles to Indiana.I was reluctant bc I did not want to put ...
Derry and Eric made our impromptu 60 minute drive to Auburn a huge success. We showed up with one vehicle in mind and left with something entirely different. Derry was very patient and pleasant. Eric made the financing side painless and got us a great rate for a used car. I love my new to me EDGE. Highly recommend dealing with Derry!⭐️⭐️⭐️⭐️⭐️
Fantastic place to go for service on your vehicle OR when purchasing a new one! They are friendly, helpful and no nonsense.
Can't say enough about this dealership. Drove 200 miles to work with them. Derry is absolutely fantastic, answers your questions, keeps you informed every step of the way. Eric does great to make the buying/financing process as smooth as possible. They helped make a complicated lease buyout and new vehicle purchase pretty simple when everyone else I talked to either didn't know how to do it or made it really complicated. Definitely recommend Shepherds, especially Derry and Eric. They do business the right way and have strong values.
Great experience working with Brice Hansen at Shepherd's! Brice was extremely knowledgeable, down to earth, and easy to work with. Would highly recommend working with him if you're looking for a vehicle.
Had a great buying experience with CJ Coburn. CJ was prompt and courteous in his communications with me. He answered all the questions I had thoroughly and provided me with everything I needed. It was an out of state sale and he worked with me to coordinate delivery and kept me informed all along the way. Top quality guy. Highly recommend him. Thanks CJ!
Very helpful
Fast and friendly. Everyone was very friendly and accommodating.
The service adviser Ariell Rassi is very helpful in trying to get an answer to a problem with my radio.
I recommend that everyone go to CJ
My husband and I had a good experience purchasing a Jeep at Shepherd's. We found the staff to be friendly, informative, and honest. I would not hesitate to purchase another vehicle at Shepherd's.
I bought my first Jeep back in 2019 and was very impressed with the salesman Dakota he was very pleasant answered all my questions and some that I didn’t know I would be asking later. Two years later I was thinking of trading it in for a bigger one and Dakota just so happen to call me two days before I planned on going in to talk to him once again he was very helpful and got me exactly what I was looking for. Shepherds as whole was very pleasant and friendly I would recommend Shepherds to anyone. They keep ...
Very helpful service staff. We had a problem and I appreciated them following through to the end to make sure it was fixed! Great team!
Dacota was a great salesman answered any and all questions I had about the vehicle I was interested in I would 100% recommend him and Shepherds for all your vehicle needs!
I had an amazing experience with Dacota. He made the shopping experience quick and easy! 10/10 would recommend!
I worked with CJ and he helped me a lot with my new purchase!! He really went the extra mile & I appreciate it. Thanks so much!!
Derry Smith did a great job helping me with my decision. Highly professional staff with great attitudes and knowledge of the Jeep line. I had a really enjoyable experience thank you to all at Shepherd’s.
Dacota was our sales person very polite and helpful. Great experience!!
You can't go wrong with choosing Shepherd's for your automotive purchase and for your automotive service! Brice and Eric Hansen made the purchasing and financing of our new Jeep Grand Cherokee a pleasant experience. I know from past experience that Ariell and Dave Rassi can service our vehicle so it will keep running as good as new for a long time.
Was a good experience. This was my second vehicle from them and i would definitely recommend anyone looking to come give them a chance.
Dacota did a great job getting us into a new truck and helping with getting everything we could out of our trade in and setting up all appointments needed to get our extras taken care of.
Friendly atmosphere, they work with you on getting everything you want.
my Jeep is at this dealership for the third time first service and I can't think of a better place for it to be. this dealership is hands down better than both Dodge dealers in Fort Wayne for service. if you want something done right then this is the place to bring your vehicle.
Great place to get a car! Cars were very clean and well maintained.. great staff
It was a pleasure working with Brice Hansen on getting our 2021 Jeep Wrangler. I had very specific wants and he went above and beyond to find exactly what I was looking for. Highly recommend!
I purchased my 2019 Wrangler in September. Very relaxed buying experience!! Great price Great Services and financing was a breeze!! It was well worth the drive from Michigan for top notch service!!
CJ Coburn was wonderful. I met him in the Lot on A Monday and Explained that I had seen something I liked but I did not know how the week would work out. He stated that he was Thursday but he would be will to set up an appointment. He waited for me until Friday and was able to get me a great finance rate and the car of my dreams. He seems as excited about it as I was. This is a fella that love his job and it shows. Thank you so much Mr. Coburn
Our family has bought from Shepherd's in Kendallville, and, now Auburn, for years. Excellent service second to none! Thanks for making shopping for a vehicle easy!
Derry helped me get a newer Durango with everything I wanted. He was great. Everyone there was super. I would tell everyone to go to them. Great people to work with. Thank you so much
Just what the wife wanted 2021 Pacifca L.
Wonderful place to do business. We purchased a brand new dodge durango from Sheperd's and Brice Hansen was our salesman. Great person to deal with and would definitely recommend Sheperd's to anyone looking for a new or used vehicle. Brice was very personable , patient and just an all around great person to deal with. He made our purchase very smooth and easy as well as Eric Hansen in finance. Great to do business with both if them. No pressure and hassel free that is how it should be. Thank you both!
Very smooth process from test drive to taking my vehicle home with me
Friendly staff but the process was a slower than I cared for.
Seem to have a nice selection. They have been a local business for many decades!
Very friendly and curtis and get your vehicle done and done right Bill miller is one hell of service man he is straight and forird and onest Man
I got to work with CJ and it was great service from the start! He was able to get me everything I wanted in my Jeep and great communication! I highly recommend this dealership, everyone was so friendly and easy to work with!
Worked with Ron Walter and he was amazing! So patient and understanding. I have always wanted a Jeep Wrangler and was very very specific on what I wanted. Ron took the time to listen to my wants and found the Exact Jeep I wanted. I had a bad experience in the past and was nervous about trying again at a dealership. Ron eased all my anxiety and completely understood my fears about spending so much money on a new car. Ron and Russ in finance were got me a great deal and got me at the amount I was comfortable ...
Very kind and professional
Easy and fast deal on used pickup truck Ron made it a good experience..
They have the best customer service in the most friendly people they help out tremendously and I really really appreciate all the things that they’ve done for my wife and I and they have a customer for life thank you
Very friendly and knowledgeable. Clean showroom, waiting area and garage. Explained what they did when finished repair. They ask before just moving things. And returned them where they were.