Customer Testimonials

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DealerRater Feb 10, 2025

Glen kept me in the loop on getting it diagnosed and promptly let me know when parts came in and got me back in to install them.

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DealerRater Feb 10, 2025

Easy to work with and schedule. Clean and fast. The staff is very good and thorough.

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DealerRater Feb 5, 2025

Estimates were kept for full cost of repair .completion was kept in a timely fashion .kept informed during whole process .also informed of other issues not known of at time of scheduling.will return for more work.

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DealerRater Feb 5, 2025

Jeep fits our family perfectly. Just what I wanted. Dacota is the best salesman ever!

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DealerRater Feb 4, 2025

Great customer service from the sales rep I dealt with he was amazing best employee

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DealerRater Jan 31, 2025

Service personnel are very courteous and polite and helpful. The lobby area is clean and comfortable.

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DealerRater Jan 31, 2025

Emily was very helpful in every phase of this process. She has even been helpful after purchase in helping us with additional challenges— especially with the technology.

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DealerRater Jan 31, 2025

Nice people to work with been doing business with them for 25 years,been happy with them.

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DealerRater Jan 27, 2025

I trust Shepard with all my repairs. The people working there are very helpful and friendly.

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DealerRater Jan 27, 2025

We had a good experience. We knew what we wanted and our price range. We took the car for a test drive and bought it.

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DealerRater Jan 27, 2025

They were polite and answer my questions. The place was clean. They took care of all our concerns.

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DealerRater Jan 27, 2025

had great service. they worked me in quickly , called and told me what was wrong, and car was ready later in the day. sweet!

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DealerRater Jan 27, 2025

I'm so glad Emily French was able to assist me in the purchase of my 2016 Town and country She was able to make it a smooth transition I want to thank her very much for her assistance

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DealerRater Jan 23, 2025

The mechanic Braden overcame all the obstacles that that kept coming up until he got the job done on 2014 Dodge Ram diesel. I am very pleased and would highly recommend Sheperd’s Chrysler. I was really impressed with Andrew the service manager who at one time even got out there with the mechanic and help with the work on the truck.

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DealerRater Jan 23, 2025

Fast and professional service. These guys really know what they are done. Great service and atmosphere. Highly recommended

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DealerRater Jan 23, 2025

It was a good first service experience. We were welcomed made comfortable and the work was done quickly.

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DealerRater Jan 23, 2025

Other than them not calling me back when the part came in, things were perfect!

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DealerRater Jan 22, 2025

Quite orderly and professional in appearance with a great selection of vehicles to choose from. The staff was most helpful and enjoyably engaging without any overbearing pressure that can be experienced at dealerships.

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DealerRater Jan 18, 2025

Always pleasant to work with and very respectful to the people they go above and beyond to make sure that your experience with them is a great one

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DealerRater Jan 18, 2025

Provided scheduled service as needed. Wait was short people were friendly and knowledgeable, will continue to use and recommend

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DealerRater Jan 18, 2025

Kept me up to date on the process of my vehicle collision fix and happy with the customer service

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DealerRater Jan 18, 2025

Great service department. Always quick and efficient. Upfront with costs and give a full explanation of what they may have found.

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DealerRater Jan 16, 2025

Great dealership! Listens to customers!!! Efficient and timely service. Workers are friendly and go above and beyond what is needed!

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DealerRater Jan 15, 2025

Awesome service department!! They always go above and beyond to make sure all requests are addressed!! Great people to work with!

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DealerRater Jan 15, 2025

The guys at shepherds go above and beyond. Can’t say enough about how much I appreciate you guys. Thanks to all.

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DealerRater Jan 14, 2025

Shepherds is a Class act!! this group always go above and beyond in every area.

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DealerRater Jan 13, 2025

They performed above expectations. Handled 2 recalls and serviced a series of dashboard lights. Trouble shot and seemed to have found the solution.

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DealerRater Jan 12, 2025

I want to first start off by saying Thank you to all the folks at Shepherd’s who I met and were involved in my car buying experience. As we all know, making a purchase as big and expensive as a new car can be a bit overwhelming and stressful at times. Well let me tell you, this one was the exact opposite! I want to give a huge shout out and thank you to my salesperson who took care of me the entire time, EMILY FRENCH. From the first moment I met EMILY and shook her hand before the ...

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DealerRater Jan 11, 2025

They always try to be fliexible with the appointment scheduling! Friendly people and they are always transparent about pricing and services performed

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DealerRater Jan 10, 2025

Everyone I came into contact with was very friendly and helpful while my vehicle was being repaired.

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DealerRater Jan 10, 2025

Great customer service! They will take care of you no doubt about it!! Whatever you need, whether you’re looking for a new vehicle or need service done, you will be taken cared of.

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DealerRater Jan 10, 2025

Great service completed swiftly with zero complications. Went perfect from drop off to pick up

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DealerRater Jan 10, 2025

The folks at Shepherds always make sure I can get in with in a week and normally have me back on the road within an hr. Good people for sure.

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DealerRater Jan 10, 2025

Great customer service great service friendly staff loved our sales person Dacota Yoder great attitudes

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DealerRater Jan 10, 2025

I only take my vehicles to Shepherds! Tim Alexander and Andrew (service department) are invaluable and always available to care for their customers and cars.

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DealerRater Dec 31, 2024

Everyone there was very hospitable and kind. It was a no pressure to by atmosphere and they were patient on my decision making when making the purchase. I will definitely go there again when the time comes to purchase my next vehicle.

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DealerRater Dec 6, 2024

Dacota Yoderwas very courteous, professional and helpful. I highly recommend him. I also have been pleased with service provided at Shepherds.

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DealerRater Dec 4, 2024

Dacota was so great to work with! This is the second vehicle I bought from him and both times he made the process so easy and seamless. He was so patient with me while I went back and forth on what type of car I wanted until I settled on the pink jeep Wrangler.

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Google Jun 15, 2024

Great service, very friendly!

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Google Jun 14, 2024

My experience was good. They let me know what was going on with my vehicle, ordered the parts and let me know when it was ready to be brought back for the repair. Everyone is friendly.

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Google Jun 13, 2024

Kind, quick, reliable.

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Google Jun 12, 2024

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Google Jun 12, 2024

Great place and very friendly. Highly recommended

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Google Jun 10, 2024

Great people, great service

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Google Jun 9, 2024

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Google Jun 8, 2024

Getting my key fobs reprogrammed went just fine. Very curious staff, thanks

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Google Jun 6, 2024

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Google Jun 5, 2024

They are always ready to help with great service. Very friendly and knowledgeable. I would recommend them to everyone.

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Google Jun 4, 2024

Fast, friendly service -- and free popcorn!

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Google Jun 4, 2024

Derry and the team were so amazing and helpful and patient! We will be back again 😊

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Google Jun 3, 2024

Eric Melchi is very great to work with before and after the sale he does not pressure you on anything. I have been dealing with Sheperds in Auburn for years and they are a great Dealership to work with

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Google May 30, 2024

Great service! Glenn was amazing and very helpful!!

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Google May 26, 2024

darry always makes the experience easy & without drama. the service department did a great job with making sure i was getting my vehicle fixed!

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Google May 26, 2024

1st time going for service! Great experience and great customer service! I absolutely recommend Sheppards !

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Google May 24, 2024

Excellent service, everyone was very friendly and helpful!

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Google May 24, 2024

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Google May 24, 2024

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Google May 22, 2024

Service and people are top notch.

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Google May 19, 2024

Had a great experience with the guys! They went above and beyond with great service! We love the new Jeep Wrangler.

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Google May 19, 2024

Great service from everybody a Shepherd’s!!! Special shout out to my salesman Dakota and the finance gentlemen form making my lease buyout process simple and easy. Highly recommend Shepherd’s for your vehicle leasing/purchasing/service!

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Google May 18, 2024

I dropped my car off Sunday night to have a recalled part taken care of, they had it in stock, and they had it done by noon Monday. Good work team! And thank you

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Google May 18, 2024

Great service and communication! I actually felt like a “customer” which isn’t a normal thing in today’s world.

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Google May 17, 2024

I had a very good experience working with LaToya and Derry on getting my new jeep. They were very helpful. Thank you guys☺️

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Google May 16, 2024

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Google May 14, 2024

Service department was professional and efficient, took great care of us and got us back in to our vehicle quickly.

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Google May 10, 2024

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Google May 9, 2024

Andrew has been very kind, my radio screen has had two screens popping up while driving. A part had to be order to try again to repair. The service department also gave me service recommendations.

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Google May 9, 2024

I was very pleased with the service I got,talked to the mechanic so thank u all i,ll be back

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Google May 8, 2024

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Google May 7, 2024

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Google May 6, 2024

Had no issues for a basic vehicle issue. They picked up my vehicle and even brought it back.

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Google May 6, 2024

Was thankful for they did when no one else would help me out.

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Google May 6, 2024

Excellent service and staff. Highly recommended.

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Google May 6, 2024

First time coming here. Brought my jeep from Michigan and we have found a new home for all my Jeep's needs. Very professional and friendly staff. Lovely waiting area while I waited for superb, prompt service!!

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Google May 4, 2024

Routine service

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Google May 4, 2024

Good job nice people to deal with, happy with work.

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Google May 3, 2024

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Google May 2, 2024

Changed my oil and advised what else could be done to get up to date.

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Google Apr 30, 2024

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Google Apr 27, 2024

Tim Alexander is always the most helpful person I have ever worked with in dealing with my vehicles. Thank you Tim, for the excellent customer service.

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Google Apr 27, 2024

Always friendly, helpful and do a great job.

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Google Apr 25, 2024

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Google Apr 24, 2024

From Sales to Services 5 star rating across the board!

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Google Apr 24, 2024

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Google Apr 21, 2024

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Google Apr 20, 2024

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Google Apr 19, 2024

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Google Apr 18, 2024

The job was handled and preformed quickly and professionally. Will continue with using dealership for services on my vehicle.

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Google Apr 18, 2024

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Google Apr 17, 2024

Excellent customer service, easy scheduling, very timely. Would recommend for sure!

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Google Apr 15, 2024

Everyone is always so welcoming and kind. Communication and honesty has been great, from the sales reps to the service department.

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Google Apr 14, 2024

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Google Apr 13, 2024

Shepherd’s always makes it so easy! So friendly!

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Google Apr 13, 2024

Friendly, Fast, Courteous, and was done on time.

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Google Apr 12, 2024

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Google Apr 12, 2024

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Google Apr 11, 2024

Car is running really good now that all the rodent damage has been repaired. Thanks. Sorry it took so long for me to respond but I was unable to connect to the internet.

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Google Apr 10, 2024

I bought a battery down the street and they took my car right in and put it in for me. No appointment I just happened to stop in. Thank you

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Google Apr 9, 2024

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Google Apr 7, 2024


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