Customer Testimonials

This is the only place that I’ve gotten my Ram serviced since I bought it and the service department has always been great to me. They have earned my business for the foreseeable future.

Brice and Eric took excellent care of us! I feel like they went out of their way to make sure we were comfortable and satisfied with our purchase. They are very personable, kind, and genuine. This was the best car buying experience that we have ever had! I cannot say enough good things about them, and we are beyond pleased with our purchase!

Brice and Eric took excellent care of us! I feel like they went out of their way to make sure we were comfortable and satisfied with our purchase. They are very personable, kind, and genuine. This was the best car buying experience that we have ever had! I cannot say enough good things about them, and we are beyond pleased with our purchase!

In and out for oil change, while I waited a short time.

Very polite & professional employees assisted me with my issue.

I don't know where Bill and Ariel went. They were my people

Brice, Eric, Dacota, and Bill were mostly our contacts. Outstanding customer service! Not pushy and they want you to be happy with what you are buying. They listen to your wants/needs and do there best to accommodate you. Bar none the best auto dealer experience in my lifetime. I would highly recommend Brice/Eric duo and services with Bill! You will not regret it.

Gavin was amazing through the process of getting our Jeep. Very satisfied

I had a great experience with buying a car. The staff was very helpful and talked me through every step.

Dacota Yoder and the team at Shepherd's got me into the car I was looking for quickly and easily. Financing was even able to beat a local credit union I was pre-approved with. Thanks guys!! Love the car!!

They tried helping out they look around to all of there stores

My husband and I purchased a car there today from my good friend Eric Melchi. He is awesome!!! This was the best experience I have ever had purchasing a vehicle (and the fastest). We will definitely go back and purchase more vehicles from Eric. This place is honest and old school which is hard to find. The car was cleaned and had a full tank of gas when we were done. We were impressed!! Thank you Eric!!

Service department always goes above and beyond to take care of their customers

what a great place. Thank you!

Bought a vehicle last weekend, in and out, Great price and service. Brice & Eric Hansen did great job and made the purchase easy! Thanks again and I would recommend to anyone to keep your purchases local as often as possible and check these guys out if your looking at vehicles.

Derry Smith was great. I would definitely work with him again. He was very helpful not pushy. Would recommend him and the dealership.

We had a great time at Shepherd! Brice was extremely helpful and made our car-buying experience so easy! Every person we met inside were so warm and friendly! Thanks for helping this mom feel as cool as possible driving a van!

Shepherd’s CDJR is truly the best dealership to purchase a vehicle from! I live in NJ and traveled almost 700 miles one way, they had the JEEP SRT I wanted. I first had interactions via email and text messages. It was a little out of the ordinary bc I had 2 vehicles to trade. Then we talked on the phone. We made the deal, sight unseen for both of us, Derry Smith and Eric at Shepherd’s and my husband and I. We made arrangements to drive both vehicles to Indiana.I was reluctant bc I did not want to put ...

Derry and Eric made our impromptu 60 minute drive to Auburn a huge success. We showed up with one vehicle in mind and left with something entirely different. Derry was very patient and pleasant. Eric made the financing side painless and got us a great rate for a used car. I love my new to me EDGE. Highly recommend dealing with Derry!⭐️⭐️⭐️⭐️⭐️

Fantastic place to go for service on your vehicle OR when purchasing a new one! They are friendly, helpful and no nonsense.

Can't say enough about this dealership. Drove 200 miles to work with them. Derry is absolutely fantastic, answers your questions, keeps you informed every step of the way. Eric does great to make the buying/financing process as smooth as possible. They helped make a complicated lease buyout and new vehicle purchase pretty simple when everyone else I talked to either didn't know how to do it or made it really complicated. Definitely recommend Shepherds, especially Derry and Eric. They do business the right way and have strong values.

Great experience working with Brice Hansen at Shepherd's! Brice was extremely knowledgeable, down to earth, and easy to work with. Would highly recommend working with him if you're looking for a vehicle.

Had a great buying experience with CJ Coburn. CJ was prompt and courteous in his communications with me. He answered all the questions I had thoroughly and provided me with everything I needed. It was an out of state sale and he worked with me to coordinate delivery and kept me informed all along the way. Top quality guy. Highly recommend him. Thanks CJ!

Very helpful

Fast and friendly. Everyone was very friendly and accommodating.

The service adviser Ariell Rassi is very helpful in trying to get an answer to a problem with my radio.

I recommend that everyone go to CJ

My husband and I had a good experience purchasing a Jeep at Shepherd's. We found the staff to be friendly, informative, and honest. I would not hesitate to purchase another vehicle at Shepherd's.

I bought my first Jeep back in 2019 and was very impressed with the salesman Dakota he was very pleasant answered all my questions and some that I didn’t know I would be asking later. Two years later I was thinking of trading it in for a bigger one and Dakota just so happen to call me two days before I planned on going in to talk to him once again he was very helpful and got me exactly what I was looking for. Shepherds as whole was very pleasant and friendly I would recommend Shepherds to anyone. They keep ...

Very helpful service staff. We had a problem and I appreciated them following through to the end to make sure it was fixed! Great team!

Dacota was a great salesman answered any and all questions I had about the vehicle I was interested in I would 100% recommend him and Shepherds for all your vehicle needs!

I had an amazing experience with Dacota. He made the shopping experience quick and easy! 10/10 would recommend!

I worked with CJ and he helped me a lot with my new purchase!! He really went the extra mile & I appreciate it. Thanks so much!!

Derry Smith did a great job helping me with my decision. Highly professional staff with great attitudes and knowledge of the Jeep line. I had a really enjoyable experience thank you to all at Shepherd’s.

Dacota was our sales person very polite and helpful. Great experience!!

You can't go wrong with choosing Shepherd's for your automotive purchase and for your automotive service! Brice and Eric Hansen made the purchasing and financing of our new Jeep Grand Cherokee a pleasant experience. I know from past experience that Ariell and Dave Rassi can service our vehicle so it will keep running as good as new for a long time.

Was a good experience. This was my second vehicle from them and i would definitely recommend anyone looking to come give them a chance.

Dacota did a great job getting us into a new truck and helping with getting everything we could out of our trade in and setting up all appointments needed to get our extras taken care of.

Friendly atmosphere, they work with you on getting everything you want.

Great place to get a car! Cars were very clean and well maintained.. great staff

It was a pleasure working with Brice Hansen on getting our 2021 Jeep Wrangler. I had very specific wants and he went above and beyond to find exactly what I was looking for. Highly recommend!

I purchased my 2019 Wrangler in September. Very relaxed buying experience!! Great price Great Services and financing was a breeze!! It was well worth the drive from Michigan for top notch service!!

CJ Coburn was wonderful. I met him in the Lot on A Monday and Explained that I had seen something I liked but I did not know how the week would work out. He stated that he was Thursday but he would be will to set up an appointment. He waited for me until Friday and was able to get me a great finance rate and the car of my dreams. He seems as excited about it as I was. This is a fella that love his job and it shows. Thank you so much Mr. Coburn

Our family has bought from Shepherd's in Kendallville, and, now Auburn, for years. Excellent service second to none! Thanks for making shopping for a vehicle easy!

Derry helped me get a newer Durango with everything I wanted. He was great. Everyone there was super. I would tell everyone to go to them. Great people to work with. Thank you so much

Just what the wife wanted 2021 Pacifca L.

Wonderful place to do business. We purchased a brand new dodge durango from Sheperd's and Brice Hansen was our salesman. Great person to deal with and would definitely recommend Sheperd's to anyone looking for a new or used vehicle. Brice was very personable , patient and just an all around great person to deal with. He made our purchase very smooth and easy as well as Eric Hansen in finance. Great to do business with both if them. No pressure and hassel free that is how it should be. Thank you both!

Very smooth process from test drive to taking my vehicle home with me

Friendly staff but the process was a slower than I cared for.

Seem to have a nice selection. They have been a local business for many decades!

Very friendly and curtis and get your vehicle done and done right Bill miller is one hell of service man he is straight and forird and onest Man

I got to work with CJ and it was great service from the start! He was able to get me everything I wanted in my Jeep and great communication! I highly recommend this dealership, everyone was so friendly and easy to work with!

Worked with Ron Walter and he was amazing! So patient and understanding. I have always wanted a Jeep Wrangler and was very very specific on what I wanted. Ron took the time to listen to my wants and found the Exact Jeep I wanted. I had a bad experience in the past and was nervous about trying again at a dealership. Ron eased all my anxiety and completely understood my fears about spending so much money on a new car. Ron and Russ in finance were got me a great deal and got me at the amount I was comfortable ...

Very kind and professional

Easy and fast deal on used pickup truck Ron made it a good experience..

Got myself and my beauties a car today, thanks to C.J! Told him what I was looking for and with in minutes he showed me the infinity 😍 I couldn’t be happier with this choice! Great service on all ends. Thank you to everyone for the assistance. Can’t wait for the kids to see this bad boyyyy!

Dacota did a fantastic job helping us out on leasing a 2021 Jeep Wrangler. He did not hesitate to do the best he could and he made sure to get us on the road in the vehicle we were set on! He was also great at communicating whenever we had a question! Great job Dacota! If you are shopping in auburn at Shepherd’s, ask for Dacota, he will not disappoint!

Derry was great for getting my wife and me into a 2015 ford flex. this is the first vehicle this new. it's a great vehicle. hoping in the future to go get a truck off there lot. thank you all a lot for getting us into this vehicle.

Derry was super awesome to work with! Thanks again, Derry!

Over the last few days I’ve been in the process of trading in and buying new. The salesmen I had was Derry Smith. He worked with us on every aspect to meet our needs and was so patient with every decision. He was so kind and was not pushy about making a sale. He took very good care of us and I would recommend him to anyone. If you want a new car, head to Shepherds in Auburn and they’ll treat you right!

Called Brice met him on February 22nd he had me a Jeep by the 25th and my birthday was the 26th so that was a great birthday present. It was everything I wanted and a few other options too.. So I recommend Brice at Shepherd's to everyone..

CJ was so helpful today. Went in with my dad looking for something dependable for my frequent 400 mile trips. I couldn't be happier with what I got.

No pressure sales. Friendly salesman, finance mgr. Car ready same day as promised.

Process was super super easy!Worked with Brice for getting into a newer car. Didn't feel hounded to buy a car at all!100%recommend.

Shepherds Chrysler Dodge in Auburn In. Was the best experience I have ever had purchasing a vehicle. Our salesman, Derry Smith,was very kind and took care of everything we wanted and needed. I would recommend them highly,A++

Very easy and pleasant experience. Derry and the crew made my Ram buying experience one of the best I’ve had.

Dacota Yoder goes above and beyond for his customers! The finest salesman I've dealt with!

Brice was a pleasure to deal with. Brice helped get me into the truck I wanted at the price I needed. Coming from Ohio to purchase this truck it was quick and easy through both the sales and finance process. No high pressure sales at Shepherd’s. I would definitely come back to Shepherd’s and work with Brice again.

My initial new vehicle service was smooth and right on time. All I had to do was pull up to the service bay door, it opened, I drove in and turned it over to the technician. A short wait in the lounge area and minimal requisite paperwork and my vehicle was waiting for me just outside the service bay door. The only hitch was scheduling thru the website. It was not coordinating with the shop schedule and required a person to person adjustment and verification.

Stopped in just to look at a vehicle and Ron was super friendly and had remember talking to me from 5 years ago. Ron was super helpful and very nice. We had been looking at mini vans and they treated us right and gave us a great price. They were all friendly and hassle free.

Very nice places didn't take long at all they got me right in. staff was very nice.

Great service and good pricing on new cars

Best car dealership I think I've ever been to. Staff are friendly, courteous, and helpful without being overly pushy. Brice was also very knowledgeable about the vehicles and got them around for me to test drive very quickly. He also made the sales experience quick and efficient - even came in on his day off to run me through how to sync my phone to the vehicle and operate everything. Would buy from again in a minute!

I’ve taken my company truck to Shepherds in Auburn for routine maintenance and have been very happy with the service and hospitality! They have been a great group to work with! Josh