Customer Testimonials

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Google Apr 17, 2024

Excellent customer service, easy scheduling, very timely. Would recommend for sure!

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Google Apr 15, 2024

Everyone is always so welcoming and kind. Communication and honesty has been great, from the sales reps to the service department.

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Google Apr 14, 2024

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Google Apr 13, 2024

Shepherd’s always makes it so easy! So friendly!

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Google Apr 13, 2024

Friendly, Fast, Courteous, and was done on time.

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Google Apr 12, 2024

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Google Apr 12, 2024

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Google Apr 11, 2024

Car is running really good now that all the rodent damage has been repaired. Thanks. Sorry it took so long for me to respond but I was unable to connect to the internet.

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Google Apr 10, 2024

I bought a battery down the street and they took my car right in and put it in for me. No appointment I just happened to stop in. Thank you

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Google Apr 9, 2024

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Google Apr 7, 2024

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Google Apr 6, 2024

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Google Apr 5, 2024

Excellent service! Never felt pressured! A quality product that was clean, maintained, and detailed! Thanks for another excellent purchasing experience!

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Google Apr 5, 2024

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Google Mar 30, 2024

Andrew and his service team go above and beyond to get the job done. Very personalized service at Shepherd’s.

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Google Mar 30, 2024

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Google Mar 28, 2024

Excellent experience from the start. It took a lot of effort to find the right vehicle, get on the lot and ultimately drive off. I really appreciate the communication and effort throughout the whole process.

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Google Mar 28, 2024

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Google Mar 27, 2024

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Google Mar 27, 2024

I had an urgent issue that needed to be fixed and Shepherd’s was able to get me in the day of. They were very helpful and professional.

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Google Mar 23, 2024

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Google Mar 20, 2024

Always great to deal with. Staff is awesome and if there is a problem, it gets resolved quickly.

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Google Mar 19, 2024

Great team

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Google Mar 18, 2024

Ok

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Google Mar 17, 2024

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Google Mar 17, 2024

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Google Mar 12, 2024

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Google Mar 12, 2024

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Google Mar 10, 2024

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Google Mar 9, 2024

I bought a beautiful truck from Shepherds a year and a half ago and it was scheduled for maintenance. While I was waiting, I spoke with Eric Hansen (the GM) and Brice Hansen (my salesman and now a good friend). They are what makes Shepherds a great place to purchase a new or used vehicle. Their kindness and attention to detail will make your visit (and subsequent purchase) something to remember. It is my guess that once you are a customer at Shepherds you will be a customer for life. Stop in and say hi. You’ll see what I ...

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Google Mar 9, 2024

I always have a pleasant experience when taking my car to be serviced. Always friendly as well.

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Google Mar 7, 2024

They went above and beyond. They replaced what needed fixed with the vehicle. Also when we were waiting to see a vehicle that was in a different location and then needed stuff worked on it, Derry kept us updated the whole time.

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Google Mar 6, 2024

Always great service!

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Google Mar 6, 2024

Glen was very helpful and clear on the problems with my Jeep Grand Cherokee. Everything was fixed in a timely way and I am back on the toad.

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Google Mar 5, 2024

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Google Mar 3, 2024

They did amazing! Dakota helped me find a car in my budget and was super friendly and patient! Eric even helped to get my interest rate down from a 14.70 to a 12.20! I highly recommend them they have super friendly staff and keep communication open without being pushy like some other dealers!

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Google Mar 2, 2024

Got an oil change. Everyone was friendly & got me in & out quickly.

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Google Mar 2, 2024

I just happened to drive through Sheperd's lot one day and there was a truck that caught my eye. Was greeted immediately by a salesman by the name of Derry. He answered all of my questions without treating me like a "woman " that didn't know one end of vehicle from the other. I had several bad experiences from other salesmen but Sheperd's made me feel very comfortable. I ended up buying the truck of my dreams after searching for the better part of a year. Amazing experience and would highly recommend. Thanks Derry 😊. I'm ...

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Google Mar 2, 2024

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Google Mar 1, 2024

I'm very happy with Shepherds! I was able to make an appointment the part came in within a week, and it was repaired within that week. Andrew has been extremely helpful and I appreciate him very much. Also the ladies and Ron are always available to make sure I'm comfortable. I feel like part of the family.

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Google Mar 1, 2024

Very helpful, professional and friendly. Seems to have fixed the issues my vehicle had.

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Google Feb 29, 2024

Great customer service. Handled all my issues

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Google Feb 29, 2024

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Google Feb 29, 2024

Great experience very helpful and professional. Got my truck fixed in a timely manner.

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Google Feb 29, 2024

Had airbag recall service performed. Friendly service department.

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Google Feb 29, 2024

Staff very friendly and good people

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Google Feb 29, 2024

Friendly workers. Work was done good but took long time to get parts.

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Google Feb 28, 2024

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Google Feb 28, 2024

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Google Feb 26, 2024

Shepherds is always quick and efficient when servicing my car. Greatly appreciated quality work

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Google Feb 25, 2024

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Google Feb 24, 2024

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Google Feb 22, 2024

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Google Feb 21, 2024

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Google Feb 19, 2024

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Google Feb 19, 2024

I went in for a manifold recall and had my oil changed as well. They completed the work in a timely manner and were very easy to work with. I would recommend them highly.

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Google Feb 19, 2024

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Google Feb 18, 2024

Everyone at dealership was very informative and great to deal with!! If you want a very personable and a sales rep that goes the extra mile I would highly recommend Brice Hansen. Great experience all the way through the sales process. I will continue to do business with Sheperards in Auburn, In in the future.

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Google Feb 18, 2024

Shepherd's Chrysler Dodge Jeep Ram in Auburn Indiana are great place to do business. Stop by and ask for Brice Hansen. He is a great guy and salesman. He will take good care of you through entire process. We have never had such good vehicle buying experiences until we found Brice. We have bought 3 vehicles from Brice and they were all great experiences. We won't go to anyone else except Brice. Tell him that I sent you. He will make sure you are treated well.

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Google Feb 17, 2024

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Google Feb 17, 2024

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Google Feb 16, 2024

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Google Feb 16, 2024

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Google Feb 16, 2024

The service dept gave me a great first impression. After service was completed there was an unintentional error made and they were quick to rectify the situation.

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Google Feb 15, 2024

Excellent service as always at Shepards.

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Google Feb 15, 2024

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Google Feb 14, 2024

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Google Feb 13, 2024

Best place I’ve been to for buying a vehicle. Best experience I’ve had at any dealership. Everyone is very friendly and willing to help as much as they can!

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Google Feb 10, 2024

Great people to work with. Derry Was great to work with and Knowledgeable With any questions I had.

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Google Feb 9, 2024

Service was quick, and the service department was great to work with. No complaints

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Google Feb 9, 2024

Purchased several vehicles from the Shepherd family and they always deliver. This was one of the easiest purchases I have ever made.

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Google Feb 7, 2024

Helped me get my dream car (twice)! They have great service and will go out of their way to make sure you're taken care of.

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Google Feb 6, 2024

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Google Feb 5, 2024

Great service all around. Would definitely go back again.

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Google Feb 3, 2024

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Google Feb 2, 2024

The staff went above and beyond to find the vehicle that fit my needs.

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Google Feb 1, 2024

Always through and timely. Be doing business there for years

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Google Jan 31, 2024

I have bought several vehicles over the years and I will say this was one of the most seamless transactions I have encountered. I dealt with LaToya over email to discuss pricing options and she didn't hesitate to work with me and get me the pricing that I felt comfortable with. At the dealership I worked with Dacota. He had the vehicle ready for a test drive when I got there. He was very informative and knowledgeable on my vehicle. Everything was in order and ready including paperwork. Dacota also followed up post sale to ensure I was happy. ...

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Google Jan 30, 2024

The sales people, and the service at Shepherds is top-notch! Anytime we have a question, They are there to answer it and take care of our every need. If you’re looking for your next car, I would not go anywhere else.

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Google Jan 29, 2024

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Google Jan 29, 2024

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Google Jan 27, 2024

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Google Jan 27, 2024

Excellent Service! They all always take such great care of us!

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Google Jan 27, 2024

I had issues with my vehicle starting in the negative temperatures last week. I called and they said they would get me in when they could. Had a issue with it not working again and they fixed that. Very grateful they got my vehicle in short notice.

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Google Jan 27, 2024

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Google Jan 27, 2024

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Google Jan 26, 2024

Service person did a good job.

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Google Jan 26, 2024

Awesome !

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Google Jan 26, 2024

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Google Jan 22, 2024

Very friendly and answered all may questions.

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Google Jan 19, 2024

Employee who helped me was very professional, courteous, an excellent 👏 job for Shepherds.

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Google Jan 19, 2024

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Google Jan 19, 2024

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Google Jan 19, 2024

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Google Jan 19, 2024

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Google Jan 18, 2024

Fixed the problem.

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Google Jan 18, 2024

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DealerRater Dec 14, 2023

I had a wonderful experience with this dealership, Mr Eric Hansen and Mr Brice Bransen were excellent through the whole process and I don’t want to leave out miss Melissa and Mr Briner , they were kind and understanding, even when I was nervous and unsure, they realized it and gave me confidence, thanks guys may you have much success, thanks for my purchase 🙏🏾

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DealerRater Mar 27, 2019

They have the best customer service in the most friendly people they help out tremendously and I really really appreciate all the things that they’ve done for my wife and I and they have a customer for life thank you

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DealerRater Mar 16, 2019

Very friendly and knowledgeable. Clean showroom, waiting area and garage. Explained what they did when finished repair. They ask before just moving things. And returned them where they were.

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